Aug 07, 2019 call center service, customer service mistakes

Common customer service mistakes businesses should avoid

Everyone has a favorite store or restaurant they enjoy. That store could be your to go choice because it carries your favorite snacks. You might enjoy dining at your favorite restaurants because they make the best pasta. 

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Jul 31, 2019 blind, jobs for blind visually impaired people, visually impaired

The best job opportunities for the blind

In the past, there weren’t many job opportunities for the blind or visually impaired. However, technology has grown so extensively in the past few decades that there is now a huge variety of  jobs for blind visually impaired people.

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Jul 24, 2019

Meet Empish Jeanna Thomas

From the time Empish was a small child, she has been intrigued with the written word. She spent many weekends checking out children’s books at her local library and reading the newspaper out loud to her parents. Words have always moved and compelled her.

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Jul 17, 2019 graphic design, marketing, nebraska, omaha

Whatever you do, don’t use clipart!

There’s a lot of visual noise out there these days, so many businesses trying to pull viewers in. This constant influx of marketing directed at us every day. It’s easy to forget just how important graphics can be. When it comes to a company’s branding, visual representation matters. Unfortunately, a lot of businesses choose the quick and easy way, rather than the better way. 

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Jul 10, 2019 blind, team

Meet Keith Rosson

Like many professional illustrators and designers, Keith Rosson is familiar with taking a client’s rough idea and turning it into something visually striking. He’s renowned among his client base – particularly bands, record labels, and independent publishers – for creating work that’s unique and eye-catching.

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Jun 26, 2019

How your company can benefit from phone surveys

There is nothing much more reassuring than hearing another human voice when you call a business. Research shows that 70 percent of consumers still want human interactions instead of bots. Why not try the obvious solution of hiring a call center in Omaha NE instead of sending another email survey that will get ignored?

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Jun 19, 2019

How negative customer feedback can be good for your business

Businesses often avoid negative feedback they receive because there is enough positive feedback to outweigh the bad. But, that negative feedback is an opportunity to grow in the future. When a customer is unhappy, there’s a 91 percent chance they won’t do business with a company again.

However, this doesn’t mean another customer will shy away from your products or services because of negative reviews. This is how to gracefully use negative reviews to your advantage.

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Jun 12, 2019

Print media and your marketing efforts

In the digital age, it’s easy to assume that print media is dead, but the print media is still alive and doing well. While many business are using both social media advertising and print media, this is why print media is still necessary for any business.

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Apr 17, 2019

Meet Kenny!

Like most photographers and videographers, Kenny Cheairs brings his vision and point of view to his work, always with the goal of getting what was in his client’s head to the screen. To do so, Kenny addresses a challenge most in his field do not – vision impairment due to diabetic retinopathy.

“The best way I can explain my visual impairment is that it’s like wiping a muddy windshield that keeps getting splattered with more mud,” he said. “I have no vision in my left eye, and no depth perception or central vision in my right.”

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Feb 28, 2019 blind, carver, employees, meet, rachel, staff

Meet Rachel!

As the public relations facilitator for Outlook Nebraska, Rachel doesn’t just write headlines – she makes them. In 2017, Rachel made national headlines when she became the first blind person in the United States to earn the Accreditation in Public Relations certification. Fewer than 20 percent of public relations professionals complete the certification, which involves an exam, preparing a portfolio and a presentation. Rachel passed on her first attempt.

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